Regulatory Requirements

The CAA mandates that ATOL holders must keep records about sales under the licence for a period of one year and, on request, to provide copies to the CAA. Additionally, holders must provide quarterly returns, possibly monthly statements and provide customer statements within 7 days of booking. (Refer to the CAA’s Official Record Series 3: Air Travel Organisers’ Licensing dated 15th March 2005 – Standard Terms 3, 4, 7 and 9 for further information) For further information, click here.